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The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.


The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.

The player from Germany was unable to access the casino games from the 3oaks game provider. The player was able to play the games, and the complaint was closed as "resolved".

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The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

Two such cases occurred in casinos in Colorado in 2010, where led to indicated jackpots of $11 million and $42 million. Analysis of machine records by the state Gaming Commission revealed faults, with the true jackpot being substantially smaller. State gaming laws did not require a casino to honour payouts in that case.

The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.


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The player from Germany deposited in the casino, but the amount wasn't credited to her casino account. The player confirmed the issue was resolved.

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The player from Mexico is experiencing difficulties withdrawing his winnings from the casino due to incomplete account verification. The issue has been resolved successfully.

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The player from Austria requested a withdrawal of 100€ on June 30th but received only messages stating she had to wait. She was unable to withdraw the remaining 977€ balance until the first withdrawal was completed. The casino requested additional documents for verification, which were provided by the player. After verifying the documents, the player's account was approved, and the remaining balance was successfully withdrawn. We confirmed the resolution of the issue.

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The player from Austria requested a withdrawal of 100€ on June 30th but received only messages stating she had to wait. She was unable to withdraw the remaining 977€ balance until the first withdrawal was completed. The casino requested additional documents for verification, which were provided by the player. After verifying the documents, the player's account was approved, and the remaining balance was successfully withdrawn. We confirmed the resolution of the issue.

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The player from British Columbia had deposited 1,200 CAD, won 3,150 CAD, and later discovered that their account had been closed by Zet Casino. The casino had informed the player that the account was closed based on an administrative decision and deducted 1,950 CAD from the winnings. After a series of communications regarding KYC verification, the player provided the necessary documents, and the issue was resolved when the player confirmed receipt of the winnings. The complaint was then considered successfully resolved by the Complaints Team.

We have found no relevant complaints about this casino.

The player from British Columbia had deposited 1,200 CAD, won 3,150 CAD, and later discovered that their account had been closed by Zet Casino. The casino had informed the player that the account was closed based on an administrative decision and deducted 1,950 CAD from the winnings. After a series of communications regarding KYC verification, the player provided the necessary documents, and the issue was resolved when the player confirmed receipt of the winnings. The complaint was then considered successfully resolved by the Complaints Team.

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The player from Germany was unable to verify her casino account due to issues with the documentation from Jeton. She had provided a payment confirmation that lacked her name, which Goldspin did not accept, and Jeton could not provide the necessary documents for verification. After persistent communication, Jeton eventually supplied the required document, which was accepted by Goldspin. The player then received her payment, and the complaint was marked as resolved.

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The player from Germany was unable to verify her casino account due to issues with the documentation from Jeton. She had provided a payment confirmation that lacked her name, which Goldspin did not accept, and Jeton could not provide the necessary documents for verification. After persistent communication, Jeton eventually supplied the required document, which was accepted by Goldspin. The player then received her payment, and the complaint was marked as resolved.