Miksi Vulkan Vegas Ei Ole Petos?
The player from Germany had won two Texas Hold'em games at Vulkan Vegas and had requested a payout of €6400. However, the casino had cancelled the winnings, claiming a system error in the game, and had accused the player of exploiting the system error. The casino had provided evidence of the system error and a statement from the game provider confirming the error. The player's balance had been returned to the point before the error occurred. We had reviewed the evidence and found that the casino had acted within its terms and conditions. Therefore, the complaint had been rejected.
The player from Germany had experienced multiple rejections of her payout requests, totaling 1600 euros. These winnings had subsequently been deleted. The casino, Vulkan Vegas, had stated that a software bug was exploited in several games, which resulted in incorrect winnings being credited to the player's account. The casino had deducted these erroneous winnings in accordance with their terms and conditions. The player had confirmed that she had passed KYC verification and had made successful withdrawals in the past. After reviewing evidence from the casino and the game provider, we concluded that the casino had acted correctly and within its terms. The complaint was therefore rejected.
The player from Germany encountered an issue with Vulkan Vegas Casino after he requested a withdrawal of 1300 Euros. His account had been suspended due to a discrepancy in his registration location. Despite having completed a KYC verification, the casino had requested additional identity confirmation and had refused to refund his deposits. The player had claimed to have registered and played from Germany, but the casino suspected he had used a VPN to bypass country restrictions. After a thorough investigation and correspondence with the casino, we found evidence supporting the casino's claims. The player had indeed breached the casino's terms and conditions by registering from a restricted location. Consequently, we closed the complaint as unjustified.
Vulkan Vegas ehdot ja säännöt ovat helposti luettavissa.
The player from Austria had reported an issue with Vulkan Casino, where he had two accounts. He had requested the casino to lock the unused account, but instead, the casino locked the account where he had deposited money and won 3500. Despite his efforts to resolve the issue through chat and email, the casino had closed the account. The player had sought help from the Complaints Team to collect his winnings. The casino defended its actions by stating that the player had violated their terms and conditions by having two accounts and using a no-deposit bonus on each. The player had denied using a bonus. We requested proof of the player's bonus history from the casino. After reviewing the provided evidence, we concluded that the casino acted within its rights and rejected the complaint.
The player from Kenya had had a withdrawal issue with Vulkan Vegas. His account had been blocked three weeks prior for an unspecified reason and his pending withdrawal hadn't been processed in almost a month. His account had been fully verified and he had been playing with real money. After communicating with the casino and the complaints team, the casino had advised him to request a new withdrawal via crypto. The player had confirmed that he received the funds and the issue had been successfully resolved.
The player from Sweden had experienced issues with withdrawal delays at Vulkan Vegas, which had led to loss of funds due to his gambling addiction. He had requested the casino to close his account due to his addiction, but had continued to deposit more money. He had also raised concerns about the conduct of live blackjack games. The player had previously requested to close all accounts with the same license at VerdeCasino. After our intervention, the casino had admitted their failure to apply limits and had credited the disputed amount to the player's account. The player had since withdrawn the funds and received them. The issue with the live blackjack games was to be handled separately between the player and the casino.
The player from Germany was frustrated with the long waiting period (30 business days) for withdrawals at Vulkan Vegas Casino, which she perceived as an inappropriate strategy to make customers lose their money again. Despite our efforts to gather more information and resolve the issue, the player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.
Onko Vulkan Vegas Casino pikakasino?
A regular player from Germany at Vulkan Vegas faced withdrawal issues despite having a verified account. The player submitted the requested documentation, after which the account was blocked due to alleged suspicions of money laundering. Despite multiple submissions of the required documents, including bank statements, the casino claimed the player failed to provide proof of ownership for the specified account and used an account that did not belong to him, violating the casino's terms and conditions. Due to the lack of sufficient proof and adherence to T&Cs, the complaint was rejected.
Onko Vulkan Vegas Casinolla bonuksia ja ilmaiskierroksia?
The player from Germany had been denied winnings of €9000 due to alleged duplicate accounts with Vulkan Vegas Casino. Despite having closed her old account and created a new one, the accounts had been flagged as duplicates by the casino. The player, who had made significant deposits and incurred debt, suspected the casino to be rigged due to continuous losses. We had informed the player that creating a second account was against casino policy and the casino was within their rights to confiscate her balance. We also explained the nature of casino games and their inherent risks. We had extended the timer for the player to respond, but due to her lack of response, we had no choice but to reject the complaint.
Be aware of the time frames for each bonus as you at Vulkan Vegas.
The player from Poland had her Vulkan Vegas account blocked after winning 10,000 euros and being accused of manipulating graphics. Despite having had a verified account since December 2023 and complying with verification requests, including sending a photo with ID and an open player account, the account was blocked without specific details on the alleged manipulation. The issue was resolved after the player underwent video verification, her account was unblocked, and she received her winnings. We confirmed the resolution and closed the complaint.
Kertakohtainen minimitalletusraja on VulkanVegas Casinolla 10 euroa.
The player from Hungary had won 345,000 HUF at Vulkan Vegas but couldn't withdraw her winnings. Despite submitting the required documents, her account was blocked for using her partner’s bank card, which she had previously used without issue. Her winnings and last deposit remained inaccessible. We concluded that the casino acted correctly by blocking the account due to the use of a third-party card, which is strictly prohibited by online casino terms. Therefore, the complaint was rejected.
Vulkan Vegas ei tällä hetkellä tarjoa kryptovaluuttoja maksutapana.
A player from Poland attempted to withdraw 3800 PLN from their Vulkan Vegas account, but the withdrawal was canceled, and the account was subsequently locked for review. Despite contacting customer support, the account was eventually permanently locked. After gathering all necessary information and evidence, we rejected the complaint as unjustified due to a breach of the casino's terms and conditions. The evidence proved the player had used an exploit to accumulate unfair winnings; therefore, the casino's actions to close the account and confiscate funds were considered justified.
The payment services in Vulkan Vegas are fully safe.
The player from Poland had his account blocked by Vulkan Vegas Casino while attempting to withdraw around 3000 euros. The casino claimed a violation of the bonus terms, yet the player did not receive any detailed explanation or proof of the violation. We requested specific evidence and game history from the casino, but the player did not respond to further inquiries. As a result, the complaint was rejected due to a lack of response from the player.